Cascade provides trained and qualified technicians to pick-up equipment that requires off-site repairs and return the repaired equipment with care and expertise.
Professional laboratory movers are properly equipped to relocate your expensive instrumentation SAFELY.
Top-tier technical support combined with the necessary equipment and tools ensure the safety of your equipment, and on-site personnel safety. Equipment is carefully relocated to our facility in your area to complete the repairs. Upon return, our Delivery Team will start-up, test and evaluate equipment after the unit is set in place.
White Glove Delivery
Manufacturers across the continent partner with Cascade to provide White Glove Delivery Service for delivery of new equipment. The new equipment is received at our depot for uncrating, inspection, and a 24-hour test run. Cascade’s service support team will schedule Inside Delivery according to your scheduling needs. Once the new equipment is in place, our team completes a list of manufacturer installation and operational checks on the equipment. The next time you order equipment from a manufacturer, ask about White Glove Delivery through Cascade Thermal Solutions.
Relocating your lab? We can move your equipment safely and professionally.
Visit our Relocations page for more detail on this service.
Please reach out to Sales@cascade-ts.com for more information.
Thanks for all the help getting this unit refurbished and delivered to us. Much appreciated… your truck looks great… Also, thanks goes to your delivery team, they did a great job getting the freezer off the truck and took the time to go through the set up and operation of the unit. Good guy’s to have on your team.
Mark Tudman, Principle Engineer, Jabil
I called the Cascade ‘after-hours’ line on Saturday… close to midnight… since our walk-in cold room had gone into alarm. Additionally, I was out of town, so I needed assistance from my manager… to meet [Cascade] at Ambrx to discover what needed to be done. In a nutshell, [Cascade] knew exactly what to do, kept us updated through the night, and repaired our cold room’s system before the contents got too warm.
Pete Maher, Facilities Manager, Ambrx, Inc.
I wanted to thank you for a wonderful service your company provided us. The freezer was delivered this morning and is running in great condition. We are so pleased with the quality of service provided and the fairness of your rates that I would like to request a quote to provide preventive maintenance to our two freezers… We had a preventive maintenance service arranged with another company but would like to request a quote from you to consider a possible change of company. Thanks for all your support.
Alicia Harvey- Vera, Division of Infectious Diseases & Global Public Health, UCSD
I just want to say how pleased Scripps Laboratories has been in the last few years with Cascade Thermal Solutions service group. It’s rare to find a group of technicians that follow up with requests they receive during their scheduled and unscheduled visits… Not only did [Cascade] insure that the project completed on time, but also made the installation easier for Scripps Labs by completing the project during our shutdown periods during holidays with minimal impact to our production and staff. In addition, [Cascade’s] commitment to quality and making sure the projects were completed on time and to our satisfaction is unrivaled.